Track every conversation, monitor AI performance, understand your visitors, and measure team productivity — all from one dashboard.
Conversations
vs. 1,114 last period
First Response
Median response time
AI Deflection
924 of 1,182 resolved by AI
Time Saved
Based on 10 min avg handle time
Every angle of your support operation, measured and visualized.
Backlog
3 stale (> 4h)
Resolution
Median TTR
Total conversations, response times, resolution speed, backlog health, and AI deflection rate — all with period-to-period comparisons.
See how effectively your AI resolves conversations without human intervention. Compare AI vs. human response times and track escalation patterns.
See who handles the most conversations, compare response times, and identify where your team needs support.
Track who visits your site in real time. See their location, device, pages visited, and whether they converted from anonymous to identified.
New Contacts
Identified
New York · /pricing
Chrome / macOS
Paris · /docs
Safari / iOS
Berlin · /
Firefox / Win
Resolution Rate
Recontact
Reopened within 48h
Go beyond volume. Track resolution rates, identify abandoned conversations, and catch outliers before they become patterns.
Compare any two periods side by side. Preset ranges or custom date picker.
Every metric shows the change vs. the previous period — up or down, at a glance.
Live visitor tracking and conversation updates via WebSocket. No page refresh needed.
Analytics adjust to your team's timezone automatically. No UTC confusion.
See exactly when your customers need help most — by day and hour.
Flag suspicious sessions automatically. See fraud hotspots by country.
Stop guessing. Start measuring. See what matters in your customer support — for free.
Get started for free